What is Tropis's Studio returns & exchanges policy?

All Tropis Studio products are handmade and handcrafted with love, we always aim to deliver the best we can through simple design and detailed quality control. It's very important for us that you are happy with what you purchase. 

If you think that you receive an item with defect or you simply change your mind, you may return or exchange them within 10 (ten) working days after receiving your order. We will happily assist you to either get an exchange or a refund. All returns should be made to Tropis Studio Headquarter (address will be shared once your request is approved). If you request a refund, we'll process it within 45 working days.

How do I return or exchange an item?

1. Please fill out the Returns/Exchanges request form below:

Name:

Email Address:

Phone Number:

Order Number:

Item(s) To Return/Exchange:

Reason(s) To Return/Exchange:

2. Send your request form to our customer service.

3. Once we’ve received your request, we’ll immediately get in touch with you to arrange with the delivery.

4. Once we’ve received the returned items, we will check if they are still in a great condition.

5. We will exchange or refund your item within 45 working days.

Can I return or exchange sale item(s)?

All sale items are final. Sale items are non-exchangeable and non-refundable.


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